Effective Date: March 18, 2025

1. Introduction

This Privacy Policy describes how Proficient Technologies Inc. ("we," "us," or "our") collects, uses, and shares personal information when you use our website, protelcom.net (the "Website") and our services (the "Services"). By using the Website or Services, you consent to the practices described in this Privacy Policy. 

2. Information We Collect

  • Personally Identifiable Information:

    We may collect personally identifiable information such as your name, email address, physical address, and phone number when you voluntarily provide it to us through forms on the Website or when you interact with our Services.

  • Non-Personally Identifiable Information:

    We may also collect non-personally identifiable information, such as your IP address, browser type, device type, and usage data, through cookies and other tracking technologies. 

3. How We Use Your Information

  • To Provide and Improve Our Services:

    We use your information to provide, maintain, and improve our Website and Services, including responding to your inquiries, processing your orders, and personalizing your experience.

  • For Marketing Purposes:

    We may use your information to send you promotional emails, newsletters, and other marketing materials, but only with your consent.

  • For Analytics:

    We use analytics tools to track and analyze user behavior on our Website and Services to improve our products and services. 

4. How We Share Your Information

  • With Your Consent:

    We may share your information with third parties with your explicit consent.

  • With Service Providers:

    We may share your information with third-party service providers who help us operate our Website and Services, such as payment processors, email marketing providers, and analytics providers.

  • For Legal Reasons:

    We may disclose your information if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights or the rights of others. 

5. Your Rights

  • Access: You have the right to access the personal information we hold about you.

  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request that we delete your personal information.

  • Opt-Out: You can opt-out of receiving marketing emails by clicking the unsubscribe link in our emails. 

6. Cookies and Tracking Technologies

  • Cookies:

    We use cookies to collect information about your use of our Website and Services.

  • Tracking Technologies:

    We may also use other tracking technologies, such as web beacons and pixels, to track your activity on our Website and Services. 

7. Security

  • Security Measures: We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

  • Data Breaches: In the event of a data breach, we will notify you as required by law. 

8. Children's Privacy

  • Under 13: Our Website and Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. 

9. Changes to this Privacy Policy

  • Updates: We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our Website. 

10. Contact Us

  • If you have any questions about this Privacy Policy, please contact us at info@protelcom.net.